Terms of Use
Last updated: 13 August 2026
1. About These Terms
1.1 These Website Terms of Use ("Terms") govern your access to and use of the website at mondsey.io (the "Website"). Please read them carefully before using the Website.
1.2 The Website is operated jointly by Mondsey Fintech Ltd, a company incorporated in England and Wales (company number 13227608, registered office 1 Mark Square, London, EC2A 4EG, United Kingdom) ("Mondsey UK"), and Mondsey Fintech Ltd, a company incorporated in Ireland (company number 688444) ("Mondsey Ireland") (together, "Mondsey", "we", "us", or "our").
1.3 By accessing or using the Website, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use the Website.
1.4 These Terms apply to all visitors to the Website, whether or not they are registered users of the Mondsey Platform. If you are a registered merchant, your use of the Mondsey Platform is also governed by the Merchant Services Agreement and the Platform Terms and Conditions, which take precedence over these Terms in the event of any conflict.
1.5 We may revise these Terms at any time by amending this page. The date of the last update is shown at the top of these Terms. Please check this page from time to time to take notice of any changes, as they are binding on you.
2. The Website
2.1 The Website provides information about Mondsey and the Mondsey Platform, an EU packaging Extended Producer Responsibility (EPR) compliance service for e-commerce merchants shipping goods into the European Union.
2.2 The content on the Website is provided for general information purposes only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.
2.3 Although we make reasonable efforts to update the information on the Website, we make no representations, warranties, or guarantees, whether express or implied, that the content on the Website is accurate, complete, or up to date. In particular, information about EPR regulations, registration requirements, and compliance obligations in EU member states may change at any time, and we do not undertake to update the Website in real time to reflect such changes.
3. Access to the Website
3.1 We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue, or change all or any part of the Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period.
3.2 You are responsible for making all arrangements necessary for you to have access to the Website, including a suitable internet connection and compatible device.
3.3 You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and comply with them.
4. Acceptable Use
4.1 You may use the Website only for lawful purposes. You must not use the Website:
(a) in any way that breaches any applicable local, national, or international law or regulation;
(b) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
(c) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
(d) to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; or
(e) to attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
4.2 Any breach of Clause 4.1 may constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
5. Intellectual Property Rights
5.1 We are the owner or the licensee of all intellectual property rights in the Website and in the material published on it, including (without limitation) all text, graphics, logos, icons, images, audio clips, data compilations, and software. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
5.2 You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use. You may draw the attention of others within your organisation to content posted on the Website.
5.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.
5.4 Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.
5.5 You must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.
5.6 If you print off, copy, or download any part of the Website in breach of these Terms, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
6. No Reliance on Information
6.1 The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely.
6.2 Although we make reasonable efforts to ensure the accuracy of information published on the Website, the Website may contain references to specific regulations, compliance obligations, and tax treatments in various EU member states. Such references are necessarily simplified summaries and should not be relied upon as a substitute for professional advice specific to your circumstances.
6.3 Nothing on the Website constitutes legal, tax, regulatory, or financial advice. You should consult your own professional advisers before making any decisions based on the content of the Website.
7. Limitation of Liability
7.1 Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
7.2 To the extent permitted by law, we exclude all implied conditions, warranties, representations, or other terms that may apply to the Website or any content on it.
7.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: (a) use of, or inability to use, the Website; or (b) use of, or reliance on, any content displayed on the Website.
7.4 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.
7.5 We assume no responsibility for the content of websites linked to from the Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
8. Linking to the Website
8.1 You may link to the home page of the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
8.2 You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
8.3 You must not establish a link to the Website in any website that is not owned by you.
8.4 The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page without our prior written consent.
8.5 We reserve the right to withdraw linking permission without notice.
9. Cookies
9.1 The Website uses cookies and similar technologies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device. Cookies contain information that is transferred to your device.
9.2 We use the following types of cookies:
(a) Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website.
(b) Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example by ensuring that users are finding what they are looking for easily.
(c) Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you and remember your preferences.
9.3 We do not use targeting or advertising cookies. We do not share cookie data with third-party advertisers.
9.4 You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly.
9.5 For further information about the personal data we collect through cookies and how we use it, please see our Privacy Policy.
10. Governing Law and Jurisdiction
10.1 These Terms, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English law.
10.2 The courts of England and Wales shall have exclusive jurisdiction over any claim arising from, or related to, a visit to the Website, although we retain the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country.
10.3 If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.
11. Contact
11.1 To contact us about any issues relating to the Website, please email us at terms@mondsey.io or write to us at Mondsey, 1 Mark Square, London, EC2A 4EG, United Kingdom.
11.2 Thank you for visiting mondsey.io.